Store Return Policy
Each approved product displays its return window before checkout. The product-specific window controls unless applicable law requires a different result. Do not send a product back until Gigahash or the approved seller provides return instructions.
Requesting a return
Contact support@gigahashgroup.com with the order reference, product condition, delivery date, and reason for the request. Preserve packaging, photographs, tracking, and delivery evidence while the request is reviewed.
Product condition and exceptions
Approved returns generally require the product to be unused and in its delivered condition. Made-to-order, personalized, hygiene-sensitive, perishable, cross-border, and clearance products may have limited or no voluntary return rights when that limitation is disclosed before checkout. Defective, damaged, misdescribed, or incorrect products remain subject to applicable law and the approved seller's obligations.
Refunds and delivery costs
After Gigahash or the approved seller confirms a refund, the cash amount is returned to the original payment method and any applied GT is restored to the buyer's GT balance. Timing depends on the payment provider. Shipping, duties, taxes, inspection, restocking, and currency differences are handled according to the product disclosure, responsibility for the error, and applicable law. Gigahash calculates its 12 percent marketplace fee only on the product subtotal, not on shipping, taxes, duties, or applied GT.
Vehicles and high-value trade
Vehicle and high-value cross-border listings use a quote and compliance process rather than instant checkout. Deposits, inspection, import eligibility, duties, documentation, cancellation, and return terms must be agreed in the transaction documents before funds are collected.